Privacy Policy
Our Privacy Policy
This policy details how we use and store your personal information here at Wangford Suffolk Holiday Let, along with why that information is stored - and how we protect your privacy when doing so.
We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights.
It’s our aim to be 100% clear when collecting your information, and how we are going to use it.
Wangford Suffolk Holiday Let is a small business taking bookings and welcoming guests to stay at our holiday let and ensuring our guests have the best possible stay.
Our use of personal information allows us to operate our business and helps to ensure we offer a professional and personal experience.
This policy is effective from 19th January 2023.
Who are we?
In terms of this privacy policy, ‘Wangford Suffolk Holiday Let’, ‘we’ or ‘our’ means: Wangford Suffolk Holiday Let - a business based in Wangford, Suffolk.
How we collect and store information about you
We collect and store information about you in a couple of different ways which we’re going to detail now.
Information you provide to us directly
You may get in touch with us to make an enquiry, or to book a stay online via our website. When you’re using our website, we also collect personal information using what’s known as cookies (see below) and other methods of tracking. This means we’ll receive information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice. For more details on the information available to us through your device, check with your manufacturer or OS provider.
Our hosting provider is 1&1 IONOS Ltd. ("1&1 IONOS"), comply with all relevant data protection legislation ensuring that our data is securely stored and GDPR compliant. For more information on 1&1 IONOS Ltd. ("1&1 IONOS") privacy policy, see here.
The personal information we collect
We store, collect and use the information detailed below:
- Your name
- Your email address
- Your address and contact details (mobile number and/or landline number)
- Details of your booking (including the number of guests in your party)
- Your bank or payment details where you’ve provided these to make a payment
- Any queries or requests you’ve submitted to us
- Any other personal information you’ve provided to us
How we use your personal data
We’ll use your personal information in the following ways:
- Take bookings for your stay as a guest in our holiday let
- Keep a record of your relationship with us
- Contact you regarding your booking or property
- Respond to any complaints or queries that you get in touch with us about
- Better understand how to improve the services we provide by analysing data and conducting market research
- Send correspondence to you
- Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC)
- Protect our staff
- Practice due diligence
- Conduct training and/or quality control via our systems
- Audit and administration of our accounts
- To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement
- Establish, enforce or defend legal claims
How we protect your information
We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.
Sharing your information with other organisations
We’ll never pass or sell your information onto third parties for their marketing efforts. As a caveat, we may disclose your personal data to third parties regarding some of the other purposes we’ve set out in this privacy policy to:
- Marketing agencies performing services on our behalf
- IT service providers
- Analytics and search engine providers
Please note that we do reserve the right to disclose your information to third parties under the following conditions:
- We sell or buy any business assets and disclose your personal information to a prospective buyer or seller of those assets
- All of our assets are acquired by a third party - your personal information may be included in those assets
How long we keep hold of your data
Wangford Suffolk Holiday Let has specific guidelines in place to determine how long we keep hold of your personal data. These are determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes.
Your rights
According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
The right to access your personal information
It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us - which we will provide to you unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to Claire Jarvis at 5 Church Close, Wangford, Beccles NR34 8RQ. Alternatively, you can contact us on enquiries@wangfordsuffolkholidaylet.co.uk.
The right to have incorrect personal information corrected
It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
The right to restrict use of your personal information
It’s your right to ask us to restrict the processing of some or all of your personal information if:
- Some information we hold about you is incorrect
- We’re not legally allowed to use it
- You require us to retain your information in order to establish, exercise or defend a legal claim
- You believe your right to privacy outweighs our interests to use your information for a specific purpose and you object to this
The right to be forgotten
It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.
The right for your personal information to be portable
If we’re processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request we provide you or another service provider with that information in a digital or machine readable format.
The right to object to the use of your personal information
If we happen to be processing your personal information based on your own interests or for research or statistics, you have the right to object to your information being used in this way. If we’re processing your information for the purposes of direct marketing, and you decide to object, we’ll stop processing your information as soon as possible. You can exercise any of the above rights at any time. To do so, please contact Claire Jarvis at Wangford Suffolk Holiday Let, 5 Church Close, Wangford, Beccles NR34 8RQ. Alternatively, you can email us on enquiries@wangfordsuffolkholidaylet.co.uk. It’s possible we may need to request further information and/or proof of your identity. However, all requests will be responded to within one month - unless we contact you to state otherwise. Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances.
How we use cookies
Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before. They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads perform. Third party cookies set by Wangford Suffolk Holiday Let:
Google analytics
We use Google Analytics to measure how people are using our website via cookies. This information then helps us to improve our website for visitors. We may also use it to measure how effective our ads are, and allow relevant ads to be shown to people who have shown interest in specific sections of our website - or to exclude them from specific ad campaigns that won’t interest them. If you’ve explicitly opted into Google’s data privacy policy, Google will also be able to identify you across multiple devices by associating your IP address with other data they hold, so you can be identified across multiple devices. To refuse the use of cookies, select the appropriate settings on your browser add-on which is available to install by clicking through to this external link. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google. Read the Google Analytics privacy policy via this external link.
Other cookies
Please bear in mind that we may use additional cookies from third-party or analytics partners from time-to-time over the short-term to improve the effectiveness of our ads.
Disable cookies on browsers
If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer_, just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).
Changes to this policy
There may be future changes to this privacy policy. If any significant changes occur regarding the way your personal information is handled, we’ll make this clear via our website - or by contacting you via email.
Contact us
If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us via enquiries@wangfordsuffolkholidaylet.co.uk. You can also reach us by post: 5 Church Close, Wangford, Beccles NR34 8RQ.
